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Customer Service Representative - State Farm Agent Team Member

Full Time in El Paso, TX

Are you looking to make a positive impact in other people’s lives? Seek no further!
Beth Santillan is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
As a Customer Service Representative on our team, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Requirements We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Requirements We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
  • Must be able to obtain both Property & Casualty and Life & Health Licenses
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills – Written, Verbal and Auditory to assist customers and coordinate with other agency team members
  • Detail-Oriented Mindset
  • Proactive in problem-solving
  • Self-Motivated
  • Experience in various computer applications, particularly Windows.
Responsibilities We encourage each team member to bring their authentic skills and insights to work each day helping our customers.
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting
What do we offer? We offer a variety of benefits to support our team, including
  • 401K (after 1 year)
  • Paid Time Off (PTO)
  • Salary & Commission/Bonus
  • Valuable Work Experience
  • Growth Potential & Opportunity for Advancement within my Agency
  • Agent Aspirant Program for Individuals Aspiring to Own a Business
Hours Monday- Friday 8:30AM-5:00 PM
Offices in El Paso, TX
Compensation $26,000-$29,000 Per Year
Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.
How we elevate YOUR skills By joining the team at Beth Santillan’s State Farm Agency, not only will you acquire licensing for Property & Casualty and Life & Health Insurance, but you will develop a mastery in sales and customer service to support your personal and professional goals. Achieving licensing in insurance is a great way to build your resume and advance your skill set, and we use intentional goal setting and team building to establish successful habits for both your career and life. Beth Santillan ‘s State Farm Agency is committed to developing and broadening your skills and knowledge as just one unique perk.
A message from Beth Santillan Born and raised in El Paso, I am honored to help the individuals, families and businesses in the place I have always called home. I became a State Farm Agent in 2010 and absolutely love what I do. It is so fulfilling to see how the plans we’ve made in the past are helping my customers to realize their dreams in the present. My team and I are committed to providing the highest level of customer service. Paying attention to every detail, we take the time to get to know our customers and what matters most to them. We want everyone to experience the power that comes with properly preparing for the unexpected. Speaking English and Spanish, we are on a mission to get more people the coverage they need and deserve.
Surrounding cities Sunland Park, NM, Socorro, TX, Fort Bliss, TX
Compensation $26,000.00 - $29,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none