State Farm® Insurance Agent Beth Santillan

"Heber and State Farm helped me out a great deal! I was with allstate before but they started to really jack up the prices. After searching for days online with everybody, all the quotes coming in were absurd; being higher than my allstate renewals. But then I found Beth Santillan's State Farm office online and put in a quote request, and Heber promptly called me! First off he initially found me a great quote for my homeowner's policy if I bundled my vehicle in, this move alone saved me $700 from what my previous insurer was renewing me at! Then he was able to save me another $50 for my rental property insurance, so overall I came out saving $750 for the year and got a lower deductible on the rental property and overall better coverage on the homeowners. The whole process was enjoyable, because Heber was great to speak to and made the experience enjoyable. Thank you Heber 😁"

"Excelente trato me ayudaron muchísimo.. hice muy buena opción ampliamente recomendado"

"Amazing support and amazing help with my hole life insurance policy and house insurance policy as well. Thank you Heber Trinidad for you professional help and support"

"Excelente atención Cualquier duda aclarada y amabilidad y paciencia sobre todo"

"Employees are awesome. Sodas are great too"

"I can't say enough great things about my experience with Beth Santillan at State Farm. From the moment I reached out to her, she has been nothing short of exemplary. Beth has expertly handled all my insurance needs, including homeowners, renter’s dwelling, auto, and life insurance policies. She takes the time to explain my options clearly and makes sure I get the best coverage tailored to my needs. Her knowledge and willingness to go the extra mile truly set her apart. Additionally, I recently got a credit card through Beth, and the process was seamless. It’s comforting to know I have someone as reliable and professional as Beth guiding me through my insurance decisions. If you’re looking for an insurance agent who is dedicated, responsive, and genuinely cares about her clients, look no further than Beth Santillan. Thank you for all your help, Beth!"

"I spoke with Heber about changing the due date on my car insurance and he was so professional and helpful. Explained everything to me in detail and even went over other possible benefits I could have. Overall great experience, can’t recommend enough, thanks :)"

"I’ve had an excellent experience working with Heber Trinidad . He is very knowledgeable, informative, and patient every step of the way. He answered all my questions whether it was about coverage, information about a possible claim, and just helping me better understand my coverage. He always takes the tine to explain things clearly and thoroughly."

"Can’t thank you enough for the excellent customer service i received this week from one of your agents Heber Trinidad.The patience he had with all of my questions and making sure i understood everything correctly. I had been calling around all week to different insurances and not one gave me the attentiveness, friendliness and knowledge of what he had to offer to us."

"Heber, my insurance agent, has been amazing. He is very kind and helpful. Heber understands our needs and actually cares and takes the time needed to answer all your questions and address's all your needs. While I was in his office other staff members also came in that showed the same excellent hospitality. I am very happy I switched to State Farm. Thank you."

"Beth’s office is always great with the service they give their customers. I’ve been a loyal customer and have always taken care of my needs. Give them a shot you won’t be disappointed."

"Thank you so much for the excellent customer services from the minute agent Heber Trinidad took my call. Very knowledgeable on all my questions and concerns. Wonderful experience calling your company."

"Spoke to one customer of your agents Mr. Heber Trinidad. Couldn’t have had a better experience. He was very knowledgeable on all my questions and concerns. His advice, courtesy and friendly personality was exceptional ."

"I had an outstanding experience with Heber Trinidad from start to finish. He was responsive, professional, and genuinely cared about finding the right coverage for me and my family. He took the time to understand my needs, shopped around on my behalf, and helped me secure better coverage at a competitive rate. If you want someone who listens, educates, and advocates for your best interests—Heber Trinidad is the way to go. I couldn’t be happier with his service!"

"Beth Santillan has been my insurance agent for over a decade, and I couldn't be happier with her service. Beyond just handling my home and auto coverage, she has been instrumental in helping me with long-term planning, including life insurance and 529 plans. I've had to file a few claims over the years, and each time, Beth has been incredibly responsive and patient, guiding me through the process with clear explanations. Her consistent level of excellent service is why I will continue to be her client for many years to come."

"Heber truly listened and provided outstanding service, making sure he fully understood what I needed."

"Agent Heber Trinidad took the time to answer all the questions I had and gave clarification on things I didn't understand"

"I recently purchased vehicle insurance through Heber and I couldn’t be more satisfied with the experience. From the very beginning, the process was smooth and transparent. He is very knowledgeable, patient, and took the time to explain all my coverage options in Spanish."

"Beth is incredibly helpful. I was able to get the help I needed within my first time calling without having to wait on hold like many other places and I received the documents required almost instantly from her."

"Beth and the whole staff are amazing to work with and true professionals! I get follow ups from Beth and Diana regularly with suggestions and general check ins on their service. We have been using them for our business and personal insurance for years and can not say enough great things about them!"

"Rates seem fair (but time to shop around). Once we signed up, the customer service was gone. We had an issue about 8 months ago. We called to inquire about our options and they were not friendly at all nor helpful. I've recently completed a defensive driving course. Emailed the agent. No response. I had to call the office and Diana provided me with her email. I then emailed her the certificate and we hadn't heard back how, or if this would change our rate. I followed up with an email to Diana this week and still no response. I don't feel like this office has our best interest at heart."

"5 Starts to this office, excellent customer service, fast response action of the agent Miss Liliana, this agent in this office cares about you and your car, Liliana so professional step in and support me with my claim, I'm so grateful with Liliana. But I gave to Claim Department an just ⭐️one start! I been with state farm for years until my car was in accident, the Claim department fail to me when I most needed, the adjuster took day's off for work and his Manager leave my Claim on waiting list and Claim department team don't care about, oh is total loss and they stop in 7 day's your rental car + I need wait for the adjuster back to the office more than week! Without a car , I called the adjuster many times, and I left voice messages, and nobody responded back, I mentioned to the adjuster, "Please help me the most fast you have the information Claim complete because I really need a car, I need to work, my older parents to take care and move to the doctor appointments, and he didn't care. Maybe it is not State Farm, just this bad, horrible Claim Department manager and his team. After Liliana agent and Beth stepped in, the claim department moved faster with my claimed solution. Attention to State Farm CEO check your Claim Department, We paying not just a dollar, we paying to recieve the best support protection when we most needed."

"Excellent product and customer service. Diana was incredibly attentive and direct. She explained everything clearly and helped me choose the best option for me and my budget. Glad I chose this branch."

"Muy mal servicion, cuando tienes dudas por telefono aserca de tu poliza no te resuelven quedan en llamarte y no lo asen ,e tenido problemas cusndo cambie mis carros no mr msmdaron la poliza , me dijieron que ya estabsn cubiertos y no fue asi . Son amables pero mienten pesimo servicio si no te gusta qe te traigam com rodeos"

"The staff are rude. Instead of helping you out or answering your question they're respond is "you can do this on the app" I would if the app had all of my history or current bill."